Randy Lai has been the Managing Director of McDonald’s Hong Kong since 2011. Randy manages over 230 restaurants with around 15,000 employees that serve about 1 million customers per day. An experienced McDonald’s veteran for over 17 years, she was formerly the first female Managing Director of McDonald’s Singapore. Born and raised in Hong Kong, Randy is the first Managing Director nurtured in this market.
Under Randy’s leadership, McDonald’s Hong Kong not only prides itself as one of the high growth markets enjoying the highest guest count during peak hour, it also receives numerous awards in the aspects of people management, leadership marketing and operations excellence. These include the Gold Award from the Hong Kong Management Association Quality Award Scheme in 2012, the recognition by the Aon Hewitt for the Best Employers Award in 2007, 2011, 2013 and 2015, the Grand EFFIE Award in 2012, 2013 and 2014 for three consecutive years, and for the 16th time running, Next Magazine’s “Top Service Awards” in 2014.
Besides being named as CEO of the Year 2012 at the Asia Pacific Customer Relationship Excellence Awards, Randy also won the CIM Marketer of the Year and the Distinguished Marketer in 2006 from the acclaimed Hong Kong Management Association/TVB Awards. In 2012, Randy was honored the Young Alumni Award from Western University.
Apart from having a keen business mindset, Randy has also served as a board member of Ronald McDonald House Charities of Hong Kong since 2011, leading McDonald’s move to provide comprehensive support for seriously ill children and their families.
Given her vast experience and profound expertise in the industry, Randy is committed to contributing to the community. She has been an Adjunct Associate Professor at the Department of Marketing of The Chinese University of Hong Kong since 2012.
Randy holds an Executive MBA Degree from The Chinese University of Hong Kong and a Bachelors Degree in Arts, majoring in Economics from Western University (previously known as The University of Western Ontario), Canada.
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